is there a way to factory reset the dongle?
No. What exactly is the issue?
seems to refuse connection and agent does not see it. Color status is Purple.
Sorry for the delay.
Have you tried restarting Agent?
Does your OS see the dongle as a USB device when you disconnect/connect it?
yeah, actually took the time to extensively verify. I have two of them. One works well, on most occasions. The other is really really the opposite. Have to constantly reset keyboard, or restart the pc because plug/unplug does not solves anything. It may be defective .. dunno. That is why i asked if a factory reset is possible.
Are they both on the same firmware version?
(Which version(s) are they?)
I am also experiencing some weird issues with some of my dongles, as clearly does Tunney. Definitely worth pinning down.
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I have to be honest. The Dongles don’t really seem to work.
I have two. Sometimes I can pair them some times I cannot. When paired sometimes they connect (go green) must time they will not.
When they are paired and connections sometimes I can switch to them, some times I cannot.
As much as I had to say it the BT stack and Dongle support don’t really work.
When I connect over BT sometimes it works sometimes it doesn’t.
Latest firmware, recent MacBook on latest os.
alot seems to come from having more than one device in proximity but I haven’t had time to dig into.
Yesterday, I have managed to reproduce one scenario - the failing purple to blue transition.
Please give a shot to v17.1.3 ( Releases · UltimateHackingKeyboard/firmware · GitHub ) and let me know if resolved all issues with dongle or if some remain.
(The issue I identified is that it would not connect via allowlist - i.e., when there is an active ble hid connection. Known issue with v17.1.3: Increased latency when multiple dongles are connected at the same time. I had been trying to reduce actual dongle latency. As a consequence, multiple peripheral connection cause scheduling clashes. Will fix that later, for now this patch with two critical fixes…)
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